The Benefits of ISO 20000 Implementation

Implementation of ISO 20000 brings with it many benefits and advantages. These will fo course differ from organization to organization. However, the following list is a pretty good representation of the common results:

1. Alignment of information technology services and business strategy.

2. Creation of a formal framework for current service improvement projects

3. Provides a benchmark type comparison with best practices

4, Creates competitive advantage via the promotion of consistent and cost-effective services.

5. By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.

6. Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprize operational processes.

7. Reduction of risk and thus cost in terms of external service receipt

8. Through the creation of a standard consistent approach, aids major organizational changes.

9. Enhanced reputation and perception

10. Fundamental shift to pro-active rather than re-active processes

11. Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.

12. Creation of a stable framework for both resource training and service management automation.





ISO 20000 Standards
The two ISO 20000 standards themselves can be purchased and downloaded from BSI's Standards Direct outlet, using this link: ISO 20000 Downloads.

ISO 20000 Toolkit
This is the specific support resources for ISO 20000 implementation. In addition to both standards themselves, it includes a guide to service management, an ITSM assessment kit, a draft SLA, and a range of other support materials.

It is fully documented on its own website: ISO 20000 Toolkit ISO 20000 Central will eventually house a directory of useful materials and resources.

 (c) ISO 20000 Central 2005