ISO 20000 and ITIL

As described on other pages of this site, ISO 20000 is the international standard for IT Service management.

However, ISO 20000 itself is part of a much bigger picture, in that it aligns with ITIL, the IT Infrasture Library. This relationship is often illustrated via a diagram such as the one below:

Clearly, however, there is also a relationship with other management protocols and frameworks. This will be explored as additional features are added to this web portal.





ISO 20000 & ITIL
ITIL is the 'IT Infrastructure LIbrary'. It is essentially a collection of volumes detailing a number of 'disciplines' and processes for IT Service management.

It was first published in the nineties by a department of the UK Government, known then as the CCTA, although is quickly became internationally recognized and deployed.

ITIL itself does not offer corporate or organizational certification: but rather personal certification. It offers three levels of certificate to suitable trained and tested individuals: Foundation, Practitioner and Manager.

 (c) ISO 20000 Central 2005