Implementation of ISO 20000 brings with it many benfits and advantages. These will fo course differ from organization to organization. However, the following list is a pretty good representation of the common results:

1. Alignment of information technology services and business strategy.

2. Creation of a formal framework for current service improvement projects

3. Provides a benchmark type comparison with best practices

4, Creates competitive advantage via the promotion of consistent and cost-effective services.

5. By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.

6. Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprize operational processes.

7. Reduction of risk and thus cost in terms of external service receipt

8. Through the creation of a standard consistent approach, aids major organizational changes.

9. Enhanced reputation and perception

10. Fundamental shift to pro-active rather than re-active processes

11. Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.

12. Creation of a stable framework for both resource training and service management automation.